If you’ve ever received a medical bill from a hospital, health system, or medical group, you may have noticed a charge from Cedar Cares on your credit card statement. Cedar Cares is a payment processing platform that partners with healthcare providers to offer a better financial and administrative experience for patients. Cedar Cares handles online payments, billing statements, and payment plans on behalf of your healthcare provider.
But what if you don’t recognize the Cedar Cares charge on your credit card? How can you verify that it’s legitimate and not a fraud or a scam? And what can you do if you have questions or issues with your bill? In this article, we’ll answer all these questions and more. We’ll also provide some tips and resources to help you manage your medical bills and avoid unnecessary fees or penalties.
Table of Contents
What is Cedar Cares?
Cedar Cares is a technology company that provides a patient-centric platform for healthcare billing and payments. Cedar Cares works with hospitals, health systems, medical groups, and insurers to improve the patient experience and increase patient satisfaction. Cedar Cares aims to make healthcare billing more transparent, convenient, and personalized for patients.
Some of the features and benefits of Cedar Cares include:
- Online payment options: You can pay your medical bills online using your credit card, debit card, bank account, or digital wallet. You can also set up automatic payments or payment plans to suit your budget and preferences.
- Digital billing statements: You can access your billing statements online or via email. You can also download or print your statements for your records. You can view your charges, payments, insurance claims, and balances in one place.
- Payment reminders and notifications: You can receive timely and relevant reminders and notifications about your bills via email, text, or phone. You can also opt-in or opt out of these communications at any time.
- Customer support: You can contact Cedar Cares customer support team via phone, email, or chat. You can also access a self-service portal where you can find answers to frequently asked questions, update your personal information, and manage your payment preferences.
Why does Cedar Cares appear on your credit card statement?
Cedar Cares appears on your credit card statement because it processes your payment on behalf of your healthcare provider. When you pay your medical bill online using Cedar Cares, your credit card company or financial institution may display Cedar Cares on your statement, instead of the name of your healthcare provider. This is because Cedar Cares is the merchant of record for the transaction.
However, Cedar Cares does forward the name of the healthcare provider to your credit card company or financial institution. So, you may see the Cedar Cares charge on your statement updated with your healthcare provider’s name a few days after it first appears on your statement. For example, you may see something like “Cedar Cares – ABC Hospital” or “Cedar Cares – XYZ Medical Group” on your statement.
The Cedar Cares charge on your credit card is legitimate and not a fraud or a scam. Your payment is passed directly to your healthcare provider and Cedar Cares does not deduct any amount of your payment during processing. Cedar Cares also does not charge you any fees to process your payment. Cedar Cares is secure and compliant with the highest standards of data protection and privacy. You can be sure that your personal and financial information is always safe with Cedar Cares.
How to verify and manage your Cedar Cares charge on your credit card?
If you see a Cedar Cares charge on your credit card and you don’t remember the purchase, don’t panic. There are some simple steps you can take to verify and manage your Cedar Cares charge on your credit card.
- Check your email: You should have received an email confirmation from Cedar Cares when you made your payment online. The email confirmation should include the details of your payment, such as the amount, date, time, and healthcare provider. You can also request a receipt from Cedar Cares at any time by contacting their customer support team.
- Check your online account: You can log into your online account with Cedar Cares using the link and credentials provided by your healthcare provider. You can view your payment history, billing statements, and balances on your online account. You can also update your personal and payment information, and manage your payment preferences on your online account.
- Check your calendar: You can also check your calendar to see if you had a medical appointment or service on the date of the Cedar Cares charge on your credit card. You can also check your insurance claims or explanation of benefits (EOBs) to see if they match the Cedar Cares charge on your credit card.
- Contact Cedar Cares: If you still have questions or doubts about the Cedar Cares charge on your credit card, you can contact Cedar Cares customer support team via phone, email, or chat. They will be happy to assist you and provide you with more information about your bill and payment. You can also contact your healthcare provider directly if you have questions or issues with your medical service or insurance claim.
How to avoid or resolve issues with your Cedar Cares charge on your credit card?
While Cedar Cares strives to provide a smooth and hassle-free payment experience for patients, there may be some situations where you encounter issues with your Cedar Cares charge on your credit card. Here are some common issues and how to avoid or resolve them.
- Duplicate or incorrect charges: Sometimes, you may see duplicate or incorrect charges on your credit card statement due to technical errors or human mistakes. If this happens, you should contact Cedar Cares customer support team as soon as possible to report the issue and request a refund or adjustment. You can also contact your credit card company or financial institution to dispute the charge and protect your rights as a consumer.
- Late or missed payments: Sometimes, you may forget or miss your payment due date due to various reasons. If this happens, you may incur late fees or penalties from your healthcare provider or credit card company. To avoid this, you should always pay your bills on time and in full. You can also set up automatic payments or payment plans with Cedar Cares to ensure that you never miss a payment. You can also contact Cedar Cares customer support team if you need to change or cancel your payment plan or request a payment extension or waiver.
- Fraud or identity theft: Sometimes, you may see a Cedar Cares charge on your credit card that you did not authorize or recognize. This could be a sign of fraud or identity theft, where someone else has used your credit card or personal information to make a payment without your consent. If this happens, you should contact Cedar Cares customer support team immediately to report the fraud and cancel the payment. You should also contact your credit card company or financial institution to report the fraud and block your card. You should also monitor your credit reports and statements for any other suspicious activity and take steps to protect your identity and credit.
FAQs
Here are some frequently asked questions and answers about Cedar Cares charge on credit card.
How can I contact Cedar Cares customer support team?
You can contact Cedar Cares customer support team via phone, email, or chat. You can find their contact information on their website 2 or on your billing statement or email confirmation.
How can I access my online account with Cedar Cares?
You can access your online account with Cedar Cares using the link and credentials provided by your healthcare provider. You can also request a new link or reset your password by contacting Cedar Cares customer support team.
How can I update my personal and payment information with Cedar Cares?
You can update your personal and payment information on your online account with Cedar Cares. You can also contact Cedar Cares customer support team to update your information over the phone or via email.
How can I set up automatic payments or payment plans with Cedar Cares?
You can set up automatic payments or payment plans on your online account with Cedar Cares. You can also contact Cedar Cares customer support team to set up or modify your payment plan over the phone or via email.
How can I cancel or change my payment plan with Cedar Cares?
You can cancel or change your payment plan on your online account with Cedar Cares. You can also contact Cedar Cares customer support team to cancel or change your payment plan over the phone or via email.
How can I request a receipt or a refund from Cedar Cares?
You can request a receipt or a refund from Cedar Cares by contacting their customer support team via phone, email, or chat. You can also download or print your receipt from your online account with Cedar Cares.
Conclusion
Cedar Cares charge on credit card is a payment processing platform that partners with healthcare providers to offer a better financial and administrative experience for patients. Cedar Cares handles online payments, billing statements, and payment plans on behalf of your healthcare provider. Cedar Cares charge on your credit card is legitimate and not a fraud or a scam. Your payment is passed directly to your healthcare provider and Cedar Cares does not deduct any amount of your payment during processing. Cedar Cares is secure and compliant with the highest standards of data protection and privacy.