Why is my Visa debit card not supported on Cash App? Cash App is not compatible with your debit card due to: Your card may not be compatible with Cash App, please check that your 16-digit card number, your name, the expiry date, and sometimes the “valid from” date are correct. Card issuers may also refuse your card for possible fraud prevention reasons.
If you are having trouble adding your credit or debit card to the Cash app, please contact your card issuer to confirm there are no issues.
It is also possible that some payment cards require a zip code to be linked to your account.
Read on for a list of supported banks and cards
Why is my Visa debit card not supported on Cash App? The cash app is not card compatible. Does my card come from US territories? explore the Cash App payment policy and card support list to see your options.
Cash App, also known as “Square Cash”, is a payment app that allows users to send and receive money, link to an existing bank account, and spend money directly from their Cash App account using a dedicated debit card.
The P2P platform allows you to send money to friends and family completely free of charge using your phone number, email address, or your unique $Cashtag.
However, to use the app, you must first link a compatible card to Cash App.
Most US bank accounts, debit, and credit cards work on the app. Check here if it shows up as an invalid card number.
Table of Contents
Why is my Visa debit card not supported on Cash App?
Cash App accepts Visa and MasterCard credit and debit cards, as well as most government-enabled prepaid cards. However, it does not support deposits to prepaid cards, business debit cards, or ATM cards. If you use the Cash app to make purchases, please check your card features and support information. If the card is not compatible, try pairing it again. If this does not solve the problem, please contact Cash App customer support.
If you are not sure whether your card is compatible with Cash App, please contact your card issuer for advice. You must provide your PIN to Cash App to validate the transaction. If your card’s PIN is not listed, please call your bank to inquire about compatibility. If you do not receive a response within a few days, please contact customer service.
When using the Cash App you must have a debit or credit card linked to your bank account. Adding a debit card or PayPal account is a simple process, but it only works if it’s issued by a Visa or MasterCard-supported bank. Except for debit cards, Cash App does not accept prepaid cards or PayPal. However, if you want to use the Cash app as your primary banking system, you can add a linked bank account to your Cash app. If you use the Cash app to make purchases, you can even have your salary automatically deposited into your account via Cash App.
Banks compatible with the Cash App
Cash App is currently compatible with most US banks. You can link a supported bank account to your Square account to use instant money transfers.
Below are many of the banks supported by the Cash app:
- bank of America
- citizen bank
- JPMorgan Chase
- Huntington National
- PNC bench
- Td bank
First, make sure you enter a card into the Cash app that is registered to a Visa®, Mastercard®, or other widely accepted debit card associated with a US bank account.
Cash App does not support debit cards, credit cards, cards linked to international accounts, gift cards, or prepaid cards from financial institutions outside the US.
Double-check that you are entering the correct information for this card (zip code, name, etc.) and that it matches the information your bank or credit union has about the card in the Cash app. If you think there is an error in this information and you still have the error, please contact Cash Aoo customer service and check this information for you.
What if my card is from US territory?
Please note that the Cash app currently supports debit cards associated with accounts located in US territory. U.S. territories include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the Virgin Islands.
Therefore, the Cash app can only be used within the US and allows you to send money through the app if both the sender and receiver are located in the US 50 states. You cannot use the Cash app on other US properties, military bases, and territories.
Cards compatible with the Cash app
Most government-enabled prepaid cards are supported, and all major Visa, Mastercard, American Express, and Discover debit and credit cards are supported by the Cash app.
However, it currently does not accept business debit cards, ATM cards, or PayPal cards. You can add a bank account to your Cash App or deposit payslips directly into your Cash App account.
It also supports all major credit cards, below are some of the most recommended cards to use in the Cash app:
- Discover the® Cash Back
- Capital One Venture Rewards Credit Card
- Chase Freedom Unlimited®
- US Visa® Platinum Card Bank
- Chase Sapphire Preferred® Card
- Capital One Spark Cash for Business
Note: Credit card payments are subject to a 3% surcharge, which is in line with Venmo and other P2P apps. To avoid charges, you can always link your free account and debit card to Cash App to use the service.
Do prepaid cards work in the Cash app?
No, prepaid cards do not work in the Cash app.
Prepaid cards such as cards that you order online or pick up in-store. This particular prepaid card can only be used for unemployment benefits, financial aid payments, and other government-issued payments.
Only those the government mails to you will be accepted: Visa, Mastercard, Discover, and American Express credit and debit cards.
Cash app card fee
Fortunately, there are not many Cash App service fees, but sending money with a credit card will incur a 3% transaction fee. To avoid these charges, you can transfer money with a debit card or bank account.
There is another fee which is the instant wire transfer fee, 1.5% of your deposit with a minimum of $0.25 charged for instant money transfer instead of the standard process.
If you don’t already know, instant money transfer calls for a real-time transfer of funds to your debit card. However, you will not be charged for transferring money to your bank account, but it can take 1-3 business days for the money to reach your account.
Unsupported Card issues
If you get the “Sorry, your card is no longer supported” issue when you link your card, please try again after a few days.
Sometimes even the supported card and bank account may have errors. You can also contact their customer service about this.
Make sure the card details exactly match what’s listed for your debit card at your bank or credit union in the Cash app. This includes:
- Name as it appears on your debit/credit card
- Address, city, state, zip code
- debit card number
- expiration date
- CVV number
If you are still experiencing technical issues, please contact your bank or credit union to verify the debit card information they have on file.
Why does it say that the Cash app can’t link the card now?
There are several reasons why your Cash App cannot link the card when the message appears.
Here are some reasons why the Cash app can’t link your card right now:
- Incorrect card information: Double check that you have provided your correct full name, card number, expiry date, CVV, and more. Pay attention to capital letters and spaces.
- Cash App does not support cards: Cash App does not support certain cards including PayPal and commercial debit cards. However, Mastercard, Discover, American Express, and Visa cards are supported, so if you run into an error with any of them, it’s likely a different issue.
- Card Deactivated or Expired: One item that is often overlooked is the card’s expiration date. Make sure your Visa debit card has not expired or you have no problems with your bank that could cause it to be deactivated.
- The same card linked: The card you add to your Cash App account must not have been previously linked to any other Cash App account.
- The registered name of Cash App differs from the card name: To prevent fraud, Cash App ensures that the card associated with the account has the same registered name.
- Outdated Cash App: The cash app regularly updates its app with new features, bug fixes, and UI updates. Make sure your mobile app is up to date to avoid issues.
- Servers are down: It doesn’t happen often, but sometimes the Cash App servers go down. If this happens, please wait or update the app and try again in a few minutes.
- Internet problems: Double check that your Internet connection is working and not dropping. Alternatively, if you’re using free WiFi at the gym or free unlimited internet at home, try switching to mobile data to complete the financial process.
You can also contact the Cash App customer service team through the app to see if there is a problem on your end.
How To Fix Cash App Cannot Link Card Now?
Here are some tips we recommend if you have a Cash App that can’t link the card at this time:
- Update or wait for a few hours: The Cash app may be experiencing a technical problem, such as a server or outage.
- Enter your details again and verify them again: It is common for users to overlook important card details such as full name, expiration date, or CVV number.
- Internet connection is stable: If you don’t have Internet access at the moment, wait for it to return to normal or use mobile data instead.
- Check the status of the Cash App server: Check if the Cash App server is running or currently unresponsive by visiting the status page of the online website.
- Update your Cash app: Like other mobile apps, the Cash app also needs the latest version to work properly on your device. The app is available for Android and iOS devices.
- Clear Cash App Cache: A cache contains data that can be retrieved in the future. However, the data may be out of date and it is recommended to delete it if you experience any problems. You can clear the Cash App cache by going to your phone settings, selecting Apps, tapping Cash App, and selecting Clear cache. Keep in mind that clearing the cache may be slightly different depending on your device.
- Try using your mobile browser: You can also try linking your card to the Cash app via the browser instead of the app due to technical issues. Instead, try logging into the Cash App website and linking your card. You should know right away if it worked.
- Notify your bank: You may need to contact your bank’s customer service. Please tell your bank that Cash App is not linked to your bank account so that they can investigate the issue on your side.
- Inquire Cash App: Cash App customer support is available 24/7 through the app, email, or Twitter customer service page. However, be aware that scammers can impersonate Cash App customer service representatives and ask for money, your PIN, or login details, which the Cash App team will never do.
How to link a credit card to the Cash app?
In addition to debit cards, you can also link your credit card to the Cash App as an alternative payment method. However, you must first link your current bank account or debit card before you can link your credit card.
Follow these steps to link your credit card to the Cash App:
- Log in to your Cash App account
- Select the Banking option at the bottom left of the home screen
- Go to Link Bank with the plus sign and you will be redirected to add a card
- Tap the Link Credit Card option and enter the necessary card details such as your name, card number, card expiry date, and CVV number.
- Enter your credit card number and tap Next.
How do I add the Cash to Cash app without a debit card?
Can’t use your debit card with your Cash App account? Don’t worry, the Cash app allows you to add cash to your account without using a debit card.
Here are ways to add cash to the Cash app without a debit card:
- Bank Account: You can add money to the Cash App with your bank account. Add your bank account by selecting the Banking tab on the Cash App home screen, then select Link Bank and enter the necessary information such as direct deposit address. The Cash App allows you to add money from your bank account by entering the amount you want to add and confirming with your PIN or Touch ID.
- Deposit by check: You can quickly deposit your salary into your account. Once you log in to your Cash App account, access the Check Deposit feature, take a photo of the check with your mobile device and deposit the check. Mobile check registration allows you to deposit cash directly into your account. Check out our guide on what to do if the Cash app says your outstanding payment will be deposited soon.
- Request money from a friend or family member: Give your friend your username so they can send you money. Funds are deposited directly into your account with peer-to-peer transfers. You don’t have to wait days for direct deposit.
Note: You can request money by entering the amount and the email address, phone number, or $Cashtag account of the person you want to receive the money from.
Conclusion – Why is my Visa debit card not supported on Cash App
Even if Cash App does not accept prepaid cards in the traditional sense, users who have already received government benefits.
Cash App accepts virtually US bank accounts and credit or debit cards supported by Visa, American Express, Discover, or MasterCard.
If you have questions about Why is my debit card not compatible with the Cash app? or the card pairing error, please comment below or contact Cash App customer service.
Frequently asked questions about Why is my Visa debit card not supported on Cash App
Are prepaid cards not compatible with Cash App?
Yes, prepaid cards are not supported by Cash App, except for some government-issued cards for unemployment benefits, financial aid payments, and other government-issued payments.
Which cards are compatible with Cash App?
Cash App accepts credit and debit cards issued by Visa, MasterCard, American Express, and Discover. Some prepaid cards are also supported; however, depositing money into these cards will not work. ATM cards, Paypal, and commercial credit cards are not accepted.
How do I troubleshoot cards that are not supported in the Cash application?
If you get the error that the Card is not compatible with the Cash app, you can wait a few days and then try to link the Card again. If both the card and bank accounts are OK, but errors still occur, please contact Customer Service for assistance.
Also check that the information you have entered matches that on your Cards, such as name, address, region, zip code, debit card number, expiration date, and CVV number, etc.