Navigating Rushmore Loan Management: Your Ultimate Guide (2024)

If you’re dealing with Rushmore Loan Management (RLM), you’re not alone. I’ve personally dealt with several mortgage servicers over the years, and RLM has its quirks. This in-depth guide is designed to help you cut through the confusion and get the most out of their services.

We’ll cover everything from logging into your account and making payments to understanding your assistance options if you hit a financial rough patch. My goal is to empower you to navigate Rushmore Loan Management like a pro.

What is Rushmore Loan Management?

Rushmore Loan Management was a major player in the mortgage servicing world. They specialized in managing loans – everything from collecting payments to handling customer service inquiries. However, as of November 2023, Rushmore Loan Management transferred all its loan services to new servicers.

But here’s the important part: If you had a loan with Rushmore, it’s crucial to know who your new servicer is. Your loan terms haven’t changed, but your point of contact for payments and support has.

A Bit of History

Rushmore had its headquarters in Irvine, California, with additional offices in Dallas and San Juan. They handled a diverse portfolio of loans, including those for borrowers facing financial challenges. Now, the torch has been passed to other services, but the Rushmore legacy continues in a way.

Account Management with Rushmore Loan Management

While the MyRushmoreLoan online portal is no longer accessible, you can still access your loan information through your new servicer’s online portal. If you don’t know who your new servicer is, refer to your notice of servicing transfer or call Rushmore Servicing at 877-888-4606 for assistance.

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How to Access Your Account

Logging into your Rushmore Loan Management account is simple:

  1. Visit the Rushmore Servicing Website: Go to Rushmore Servicing .
  2. Enter Your Credentials: Input your username and password. If you forget your username, there’s an option to retrieve it.
  3. Access Your Dashboard: Once logged in, you can view your loan details, make payments, and access various account features.

The account dashboard offers a user-friendly interface where you can view your payment history, check due dates, and update personal information.

Creating and Managing Online Payments

Making online payments through Rushmore Loan Management is straightforward:

  1. Log Into Your Account: Navigate to the payment section.
  2. Choose a Payment Option: You can make a one-time payment or set up automatic monthly payments​ (Rushmore Loan Management Services)​.
  3. Confirm Payment Details: Select the date and confirm the payment amount. Ensure it falls within your grace period to avoid late fees.
  4. Submit Your Payment: Complete the transaction and receive a confirmation.

Important Payment Details:

  • Electronic Payments: Must be received by 8:00 PM PT for same-day processing. Payments after this time are processed the next business day.
  • Automatic Payments: Setting up automatic payments ensures timely payments and helps avoid late fees.

Making Payments:

Your new servicer will provide you with detailed instructions on how to make payments. They might offer similar options to what Rushmore had, like online payments, phone payments, and payments by mail. Be sure to double-check the payment address and any new fees or processing times.

Mortgage Payment Options (Through Your New Servicer)

Your new servicer will have its own set of payment options, but here’s a general idea of what you might find:

  • Online Payments: The most convenient way to pay, usually through their website or a mobile app.
  • Phone Payments: A good option if you prefer to speak with someone. Automated system available at 888-504-6700, or speak with a live agent​
  • Mailed Payments: Be sure to use the correct mailing address provided by your new servicer. Send payments to P.O. Box 514707, Los Angeles, CA 90051-4707. For overnight payments, use 15480 Laguna Canyon Road, Suite 100, Irvine, CA 92618​
  • Western Union Quick Collect: Use Code City RUSHMORE and Code State CA
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Common Payment Issues

What to Do If You Can’t Cover an Automatic Payment?

If you anticipate insufficient funds, contact Customer Care at 888-504-6700 immediately. They can help you explore payment options to avoid late fees​​.

Handling Increases in Monthly Payments

If you receive notice of a payment increase but have already mailed your payment, call Customer Care. They can advise if additional funds are required and provide options to cover the shortfall​

Important Note: Always confirm payment details with your new servicer. They’re your go-to resource for any questions or concerns related to your loan.

Contacting Rushmore Loan Management

Rushmore Loan Management offers several ways to get in touch with their customer service:

  • Phone Support: Call 888-504-6700 for general inquiries, available Monday to Friday, 8:00 AM to 4:00 PM CT​.
  • Insurance Claims and Disaster Assistance: Reach out at 877-380-3499 for support related to insurance claims or natural disasters​​.
  • Home Retention Assistance: Call 888-504-7300 for help with keeping your home during financial difficulties​​.
  • Collections Department: For issues related to collections, call 888-504-7200​.
  • Email Support: Media inquiries can be directed to mediarelations@rushmorelm.com (note: this is for press inquiries only)​​.

Mortgage Assistance Programs

If you’re struggling to make your mortgage payments, don’t panic. There are often assistance programs available, and your new servicer is the best place to start. Here are some common types of assistance:

  • Loan Modifications: This could involve adjusting your interest rate, extending your loan term, or even reducing your principal balance.
  • Refinancing: If you have good credit and equity in your home, you might be able to refinance at a lower rate.
  • Forbearance: A temporary pause on your payments while you get back on your feet.
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Pro Tip: Reach out to your new servicer as soon as you realize you’re having trouble. The sooner you communicate, the more options they may be able to offer.

Navigating Your New Servicer’s Website

Each servicer has its website, but they typically have similar features:

  • Account Dashboard: This is where you’ll see your loan balance, payment history, and important documents.
  • Payment Center: This is where you’ll make your payments and manage your payment options.
  • Help Center: This is where you’ll find answers to frequently asked questions, or you can contact customer service directly.

Pro Tip: Explore your new servicer’s website thoroughly to familiarize yourself with their resources and tools.

Using the Help Center

The Help Center provides detailed articles and guides on various topics, including:

  • Making online payments.
  • Managing automatic payments.
  • Understanding grace periods and late payments​​.

FAQs About Rushmore Loan Management

Is Rushmore Loan Management still in business?

As of November 2023, Rushmore Loan Management has transferred all its loans to new servicers. It’s essential to contact Rushmore Servicing or your new servicer for any inquiries about your loan.

How do I find out who my new servicer is?

You should have received a notice of servicing transfer from Rushmore. If not, contact Rushmore Servicing for assistance.

Can I still make payments online?

Yes, you can typically make payments online through your new servicer’s website or mobile app.

What if I need help with my mortgage?

Contact your new servicer directly. They can provide information about available assistance programs and help you explore your options.

Conclusion

Navigating a change in your mortgage servicer can be stressful, but with the right information, you can stay in control. This guide has equipped you with the knowledge you need to understand the transition from Rushmore Loan Management to your new servicer.

Remember, your new servicer is your primary point of contact for all things related to your mortgage. Don’t hesitate to reach out to them with any questions or concerns. By staying informed and proactive, you’ll be well on your way to managing your mortgage with confidence.

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