Kohls Credit Card Cancellation – How Do You Cancel A Kohl’s Credit Card?

Kohls Credit Card Cancellation: To cancel a Kohls credit card, call Customer Service at the phone number on the back of your card or log on to the Capital One website. Capital One does not allow you to terminate an account in person or by mail.

Please note that if there are any remaining balances in the canceled account, you must continue to make at least the minimum payment each month until the balance is fully paid. You should also update the payment method for recurring charges related to your Kohl’s credit card.

About Kohl’s

Kohl’s is an apparel and homewares retailer with physical locations across the United States and a robust online presence. Whether you’re shopping in-store or online, you can use your Kohl’s credit card to get discounts and cashback savings on your purchases.

Ultimately, you may decide that you no longer wish to use your credit card. You may also need to cancel the card for a deceased loved one. Either way, closing an account is surprisingly easy and can be completed in just a few minutes.

Kohls Credit Card Cancellation – How To Cancel Your Own Kohl’s Credit Card?

Kohl’s makes the kohls credit card cancellation process quick and easy when you need to cancel your card. Here are the steps you need to follow to complete the process.

Step 1. Pay the balance

Before you carryout kohls credit card cancellation, the remaining balance must be paid and the payment for your credit card must be fully processed. Once your balance is at zero, you can proceed with the following steps.

Please note that credit card payments can take between 1 and 5 business days to process. You can check for status updates by logging into your Kohl’s credit card online or by calling the help number on the card. Once your balance is zero you can proceed, but the payment must clear before you can cancel your card.

Step 2. Gather account information

Once your balance is zero you should collect account information as you will need to provide this information to a Kohl representative. You should have the following items easily accessible:

  • Bank account number
  • The email address associated with your account
  • The physical address associated with your account
  • The telephone number associated with your account
  • Answers to security questions

When speaking to a Kohl representative, they will require identifying information such as the list above. You may only need one or two pieces of information, but it is recommended that you have everything on hand as the representative may ask for one or more of these pieces of information.

Step 3. Contact customer service

There are two ways to contact Kohl’s Customer Service. The quickest way is to call the service line at 855-564-5748. If you don’t want to call, you can email the help department instead.

To email the Help Department, you must be logged into your Kohl’s credit card account. After logging in, navigate to the message center where you can request your card to be blocked.

kohls credit card cancellation Via phone

When you speak to a representative online, you’ll be asked for your account information and answers to security questions. Once they have verified that you are the account holder, they will look up your account and see if the card has a zero balance.

After confirming that your card has been paid in full, your cancellation request will be processed. The representative blocks the card while you are on the phone.

kohls credit card cancellation By email

Emailing customer service pulls out the cancellation process, but if you don’t have time to call, email might be the best option.

After logging into your My Kohl’s account, you can submit a cancellation request through the Message Center. You must include your account number and billing address in the body of your message.

A representative will take your request and process it within five business days if there is no balance on the card.

Step 4. Look for an account cancellation confirmation

Regardless of whether you cancel your credit card over the phone or online, you will receive two forms of cancellation confirmation. First, an email will be sent to the email address associated with the account. Second, you will receive a physical mail confirming the cancellation of your card.

Please retain these items for your records so that you can later use them as proof that your account has been closed.

Kohls Credit Card Cancellation For Deceased Loved Family?

If you need to cancel a deceased loved one’s Kohl credit card, the process is as simple as closing your account. There are a few extra steps you need to take, but as long as you follow the instructions below, you can complete the process quickly.

Step 1. Gather account information

To close a deceased loved one’s account, you must have their account information available. This includes your account number and billing address. Without this information, the representatives cannot look up the account to cancel it.

Where can you find the account and billing information? Check your loved one’s mail for a credit card statement. Unless they’ve decided to go paperless, chances are you’ll find an invoice or monthly statement. The address to which the statement is sent is also the billing address on the invoice. The account number must also be stated on the paper statement.

Another place to look is the password manager. If they used one, check the listings for Kohl’s to see if their account information is listed there.

If you’re having trouble finding the account number, the billing address and the person’s full name may be enough for the representative to locate their account.

Step 2. Gather supporting documentation

In addition to your account information, you will need supporting documentation regarding your legal right to close your account and proof of your death.

To prove your legal entitlement, you may need proof of executorship, e.g. a will or a court order appointing you as executor. If you are the spouse, a marriage certificate may also suffice.

A death certificate is required to prove death. This is a common requirement for almost every type of account closure, from credit cards and banks to online accounts. It can be a good idea to get multiple copies at once when someone dies, so you have them on hand if you need to send a physical copy.

Step 3. Contact customer service

Just like closing your account, you need to contact customer service. You can do this by phone or email, but calling is the quickest method.

If you are on the phone with a representative, be sure to include the details of your loved one’s account, including full name, billing address, and account number. The agent will then look up the account and see if there is a balance left.

If costs are to be borne, the estate must bear them. If you are acting as an executor, you can choose to pay a bill yourself and be reimbursed by the estate, or you can have the bill paid directly by the estate. If late fees or interest rates have been charged, the agent may deduct the fees from the amount owed from the date of your dependent’s death.

Once the balance is paid, you will need to fax a copy of the person’s death certificate to the number provided by the customer service representative. Alternatively, you can also request an email address where you can upload and email a copy of the death certificate.

Step 4. Confirm account cancellation

If your loved one’s account is closed, you will receive two confirmation emails. An email will be sent to the email address on file and a physical item will be shipped to the billing address on file.

Please keep these cancellation confirmations in the files of your relatives for future reference. Make sure you update the information in their password manager or to-do lists and note that their account has been canceled.

Kohl’s credit card contact details

  • Kohl’s, inc.
  • (855) 564-5748
  • Mailbox 60043

City of Industry, CA 91716

  • PO box field 1456
  • Charlotte, NC 28201

Kohl’s Credit Card Fees And Interest Charges

0% introductory APR for the first 15 months from account opening on in-store and online purchases. After that, however, a variable APR of 14.99% to 23.74% will be applied depending on the creditworthiness of the cardholder.

  • No annual fees
  • The late payment fee is $37.


Q.1 How do I cancel my Kohl’s credit card?

Call 855-564-5748 to close your Kohl’s Card account. The account holder can also email customer service by logging into My Kohl’s Card and clicking on “Message Center”.

Q.2 Can I cancel my Kohl’s credit card online?

For account security, please call 855-564-5748 to close your Kohl’s Card account. The account holder can also email customer service by logging into My Kohl’s Card and clicking on “Message Center”.

Q.3 Will closing my Kohl’s card affect my balance?

Closing a credit card account can lower your credit score. The credit limit is no longer taken into account for closed accounts. So for those with less available balance, closing a card would affect their debit-to-credit ratio. It doesn’t sound like you’re greatly affected by your situation.

Q.4 How do I close my Kohl’s account?

If you’ve decided you no longer want to use your Kohl’s credit card, you can easily cancel it by following these steps:

There are two ways you can cancel your Kohls credit card:

  • via phone
  • By email

Q.5 How do I remove my credit card from Kohls?

  • Click on “Billing and payment information” on the left.
  • Click Edit to update or delete an existing credit card.
  • Click [+] to add a new one.

Kohls Credit Card Cancellation Conclusion

While closing your credit card account is quick and easy, you may need some time before you take care of your loved one’s account. If so, consider Kohl’s understanding. If you speak to a representative and present the death certificate, they will waive any late fees or interest that caused a delay in payment from the time your loved one died. Then they cancel the account.

Closing unused accounts is a useful and important step in running your business or performing managerial duties. Closed accounts mean fewer opportunities for hackers, late fees, and other problems that result from opening an unused account. We know this can be a lot when you’re dealing with the death of a loved one, so before you dive in, take a moment to catch your breath.